Privacy Policy

Feilaifa Co., Ltd. (hereinafter referred to as "we", "our company") respects anyone who uses the company's web pages and mobile applications, services or online content including but not limited to the products and services of our partners (hereinafter referred to as " the privacy rights of those who serve"). We will ensure that the personal data collected, transmitted, stored and used will be processed in compliance with the Personal Data (Privacy) Ordinance, Chapter 486, Laws of the Hong Kong Special Administrative Region (hereinafter referred to as the "Ordinance"). If you provide personal information to us, you are deemed to agree to this privacy policy.

The term "personal data" has the meaning as explained in the Ordinance.

Purpose and use of personal data collected

You do not need to provide any personal information to browse or use this website and mobile application. When you participate in Feilaifa's activities or register to use our services or online content, we will collect your personal information so that we can provide you with services. You may refuse to provide us with personal data, but in this case we may not be able to provide you with services. By providing your personal information, you agree to our use of your personal information in accordance with this Privacy Policy Statement.

Scope of application
This privacy policy statement applies only to our website, mobile applications and other commercial activities.
The personal information Feilaifa collects from you may be used for the following purposes (including but not limited to):

• Identify you and any accounts you open
• To provide services to you
• Verify identity and/or conduct credit checks
• Determine and verify your eligibility for discounts and promotions on goods and services
• Process applications and updates for partner products and services on your behalf, including but not limited to insurance and financial products
• Handle insurance claims for partners’ products and services on your behalf
• Process your service-related payment instructions or collect outstanding debts
• Allow this website to store your personal information so that you do not need to re-enter relevant information each time you purchase a product or renew your insurance product
• Process, bill and fulfill orders
• Direct marketing of our services (see “Direct Marketing” section for details)
• Directly promote the products and services of our business partners (see the “Direct Marketing” section for details)
• Design the services you need
• Conduct market research, statistical analysis and behavioral analysis
• Conduct program ratings surveys and analysis
• Conduct customer data analysis and analyze your shopping preferences
• Allow you to choose to participate in interactive features of the services we provide you, including identifying your friends and communicating with them and sharing your shopping experience
• Make recommendations to you about our services or products or services that may interest you
• Design our website and content to suit your specific preferences
• Provide you with customer service
• Handle your complaints and account inquiries, claims and/or litigation against the company or any party
• Prevent and deter fraud
• Audit purposes
• Make disclosures as required by applicable laws, rules and regulations
• Any other purpose directly related to the original purpose for which the personal data was collected

Categories of personal data collected
The personal information collected by Feilaifa may include (including but not limited to):

• Your personal information and contact information, such as name, gender, date of birth, ID number, phone number, social media links, email address, residential address, mailing address and/or billing address;

• Your business information, such as company name and job title;
• Your account information, such as the first 6 digits and the last 4 digits of your credit card account number or user account number;
• Details of your payment transactions with merchants;
• your family income and personal interests; and
• Your computer or mobile device IP address, real-time location information, browser settings, browsing history and/or other Internet logged information; and
• Phone numbers and email addresses contained in your phone book (when you use interactive features of our services to you). We will notify you when you accept our services. When you provide data to us, you confirm that consent has been obtained from the contact in the phone book.

We may access, use and/or process your biometric information including but not limited to fingerprints and facial images stored on your mobile device or other devices for identity verification purposes. However, we do not collect or store this information.

Confidentiality, Disclosure and Security of Personal Data

Any personal information Feilaifa collects and holds about you will be treated confidentially; however, if it is necessary to perform legal responsibilities in accordance with legal provisions or requirements, or to provide you with services, or to perform the original purpose of collecting personal information or is directly related to For this purpose, the Company may disclose such information to the following persons (whether they are in Hong Kong or outside Hong Kong):

• Courts of competent jurisdiction, law enforcement agencies, or other government statutory or regulatory authorities, agencies or organizations

• The Company's associated companies, partners, sellers or contractors, agents or other service providers involved in the sales and marketing or administration of services, or the provision of goods/services

• Our company’s partners include but are not limited to insurance companies, which may evaluate and process insurance product applications, renewal applications, insurance claims and settlements, provide insurance services and/or handle inquiries or complaints

• Any other person who has a duty of confidentiality to the Company, including group members, information technology consultants, data processing contractors, auditors, accountants, or lawyers who have undertaken to keep such information confidential

• Banks, financial institutions, insurance companies, credit card issuers or debt collection services

Any questions, comments, suggestions or information, other than personal information, sent by you or posted on our website or any part of the website will be deemed to have been voluntarily provided to the Company in the form of non-confidential and non-proprietary information. We have the right to use, copy, disclose, transmit, publish and/or publish such information in other places at our own discretion, including but not limited to providing such information for the development and promotion of services and to meet customer needs. to any contact company.

We may share non-personal information publicly, including but not limited to anonymous data and aggregate data related to sales transactions, user traffic, logistics and warehouse performance, and may share it with our partners, including but not limited to with Existing and potential business partners, sellers or contractors providing goods/services, start-up entrepreneurs, academia, etc.

Fei Lai Fa will make all reasonable efforts to ensure that all personal information held by Fei Lai Fa is stored in a reliable, safe and secure place.

We will endeavor to keep all personal data collected confidential. However, please understand that we cannot guarantee the security of transmitted data.

If you purchase insurance products or other products or services from our partners, your personal information will be transferred to the partner and your personal information will be used, processed and retained in accordance with the partner's privacy policy. This is beyond our control. Please refer to the partner's privacy policy for details.

We can terminate your Feilaifa account for you. Please note that once the account is terminated, all data will be deleted and invalidated. All orders in the account cannot be returned, exchanged or refunded, and shopping coupons or electronic coupons in the account cannot be reactivated and refunds cannot be arranged.

If you understand and agree to the above terms, please provide relevant information for us to follow up. We will terminate your Feilaifa account within 5-7 working days.

Please submit a request to delete your account and personal data via this link:

https://aljewel.com/index.php?route=information/contact&language=zh-TW

Transfer of personal data outside Hong Kong

If operationally necessary, the Company will transfer personal data to places outside the Hong Kong Special Administrative Region to achieve the purpose for which such data was collected, or for purposes directly related to it. Any relevant data transfer will comply with the regulations and restrictions of the regulations.

Storage of personal data
If you choose or provide a user identification code, password or any other information as part of security procedures, you must treat such information as confidential. You must not disclose it to any third party. If your mobile phone number is used for account login, you should ensure that it is updated promptly by logging into your account in "Account Information" when your mobile phone number is changed or returned to the mobile telecommunications operator. This is important to ensure that your account information is not accessed by a third party who may have gained access to the mobile phone number you have surrendered. You are responsible for protecting your account in this particular manner. We assume no responsibility for this.

Unless the law requires Fei Lai Fa to retain your personal data for a specific period of time, Fei Lai Fa will only retain the personal data until the original purpose of collecting the personal data is achieved or is directly related to it.

direct marketing
Feilaifa may use the personal information collected from you to send messages, offers, promotions and market quotations. In this regard, the company needs to obtain your consent. We may contact you via email, mobile app notifications, social media links, text messages, text/image/video messages, phone calls or mails. The Company holds your name, email address, phone number, contact address, social media links, product and service portfolio information, transaction patterns and behaviors, browsing history, program viewing habits, and personal interests. The Company may use the relevant information for direct To promote our services, as well as the following products and services of our business partners or advertising partners, or product or service categories of Feilaifa Shopping online merchants, including but not limited to food and beverages, groceries, household products, personal care and health care, skin care and cosmetics, maternal and infant products, pet products, electronic appliances, home furnishings, food, drink, entertainment, sports and travel, toys and books, telecommunications, media and entertainment, fashion and apparel, jewelry, luxury goods, insurance and finance Product categories, motor vehicles, real estate, government information and services, and soliciting donations or contributions for charitable, cultural, public welfare or recreational purposes and other products, services or projects that may be of interest to you.

If you do not wish to receive any direct marketing communications from us and our partners, you can update your preferences at any time through your registered account or the unsubscribe link provided by us. Upon receipt of your notice, we will stop using your personal data for direct marketing purposes and will not charge you for this purpose.

Use "cookie" files (COOKIES)

A "cookie" file is a small text file that is stored on your computer (or other electronic device) when you enter our website and mobile applications. We use "cookies" on this website to:

• To identify you when you browse this website and mobile application
• Obtain information about your preferences, browsing and viewing behaviour, online activities and internet usage
• Continuously track the items stored in your shopping basket to help you through the checkout process
• Conduct research and statistical analysis to help us improve our services and better understand our visitors and their requirements and interests
• Provide advertising tailored to your personal interests and more effectively conduct promotional and advertising programs by us, our business partners and advertisers
• Make your online activities more efficient and provide a better experience
• Make security measures tighter

The information we obtain using "cookie" files may not contain your personal information. Although we may obtain information from your computer or other electronic device (such as IP address, browser settings, browsing history and/or other Internet log information), it may not be able to identify you. Because non-personal data is mixed with personal data, we treat the data as personal data for the purposes of our privacy policy. Under certain circumstances, we may collect your personal information, but it must be provided voluntarily by you by completing an online form, or when you purchase goods or use services on our web pages and mobile applications.

If you do not allow the use of "cookies" files, you can make adjustments on your Internet browser and electronic device. If you disable cookies, you acknowledge that you may not be able to use certain features of our web pages and mobile applications.

Connect the web
This privacy policy statement applies only to our website and mobile applications. Our web pages and mobile applications may contain links to other web sites and web pages. Whenever you activate any of these connection URLs, such as clicking on the connection section of any advertiser, you have left our website and mobile application; and after you leave our website and mobile application, you will contact any other organization Any personal information or any other information provided is not within the control of the Company. Browsing or using other websites is at your own risk.

Access and correction of personal data
If you have any questions about Feilaifa's privacy policy, or wish to access or correct your personal information, you may notify us in writing at the following email address:

Feilaifa Co., Ltd. Shopping Network Department
[email protected]

In accordance with the regulations, the Company reserves the right to charge you a reasonable fee for relevant data access requests.

In any case, if there is any conflict or inconsistency between the Chinese and English versions, the English version shall prevail.
This privacy policy will be reviewed regularly and updated on the website.
Last updated: February 2024